My nine saved searches on the app have gone wonky recently. My Washington State search brings up Vermont. My Anywhere 3+Days search brings up Vermont. I have a specific Vermont sit which brings up Vermont. My New York State, Montreal, Toronto, and the others are fine. I’ve tried deleting and resaving the Washington and Anywhere 3+ Days search and they are still mismatched.
At the risk of losing all my favorites, I deleted and redownloaded the Trusted Housesitters App. I still have the mismatch. I’ve tried rebooting my phone and it hasn’t helped.
Hi @AnnieNai as @mars mentioned there is a known glitch at the moment but I would also recommend forwarding this to the Membership Services Team at support@trustedhousesitters.com including a screen shot and they will take a look at this for you.
As a followup, I contacted customer support and provided a screenshot and other information that they requested. I received an email saying that my documentation of the glitch has been sent to Tech staff. They also offered a two-month membership extension for my effort, which is nice, but I said that I would prefer personal notification if and when the glitch is corrected. I don’t know if that will fly. Anyway, thanks for letting me know that it isn’t just me.
Problem fixed. I noticed about a week ago that my saved searches are working normally now. I think there was an update that came out and maybe that was when the bug was fixed. Thanks Tech Staff and Management.
It bothers me that this wasn’t offered to everyone. I also contacted support and provided all the info they requested for the same problem. They sure didn’t offer me a two-month extension. Don’t all of us deserve it for putting up with a defective app for months??