Accidently hitting the 1* by owners has become quite a common error as the default is set for 1*. This happened to me recently. The owner had tried to change it but could not. With a message to the Help bot, stating “speak to a human”, she was able to have it changed to 5*.
Did you raise the 1* with your owner as I’m sure they would have been mortified? Just ask them to have it changed by THS.
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