Hello, @Lieve I am really sorry that this has been an ongoing issue for you, as previously mentioned there is a limit to what we can do for you here on the forum. The best place to continue to get help is via the Membership Services team
Just to manager expectations, as per our new Product category Ben won’t be answering to direct tags. Also check out the latest update on this thread.
Any questions just let me know and I hope that the Membership Services team can assist you further. Thank you